VPI solutions enable your organization to not only optimize performance in your contact center, but to understand how call handling can impact broader corporate business objectives. Our state-of-the-art technologies incorporate the most powerful, advanced speech mining and analytical capabilities available today to empower your organization to easily and efficiently gather, interpret and disseminate crucial marketplace information. With VPI's business and speech analytics, you gain advantage of an early alert system for quickly identifying problems to be fixed or opportunities to be capitalized on. Learn more

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VPI is a focused, flexible organization dedicated to delivering the most flexible recording and quality monitoring solutions available today. The VPI quality management and voice recording software-based systems easily expand and adapt as your needs grow. All VPI solutions are designed around the principles of true open architecture, building on the network-friendly Windows 2000/2003 platform, a powerful SQL database, and the most efficient industry standard, Microsoft-native file formats that allow for high record portability and convenient data sharing. With VPI, recording of interactions is scalable from a few to thousands of channels, with virtually unlimited hours of storage and instant recall. Learn more

Reliability - The Safety of Your Information is Never Compromised

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Composed of rock-solid, fault tolerant Commercially-Off-The-Shelf (COTS) hardware including redundant power supplies, fans, hard drives, DVD-RAM drives and more from industry leaders including Hewlett Packard, Dell, Brooktrout, Intel, Microsoft and Panasonic, our solutions are designed to record interactions 24 hours per day, 7 days a week, even during back-ups. We simply do not miss calls. Learn more

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Our success is directly related to your success. We recognize that one size does not fit all and will customize our service to your organization. We see our service as a competitive advantage, and invest heavily to stay ahead of the curve. Consequently, it doesn't come as a surprise that more than 50% of our annual revenue comes from repeat or referred business from nearly 1,000 satisfied clients. Learn more

Unsurpassed Value

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We are confident in the highest value of our products and our clients are a living testament to that - 90% of our business involves the replacement of competitors' technology, yet since our company's inception, our customer retention has been over 99%! We stand behind our words and offer a free live demonstration of our technology – which, at your convenience, may involve an on-site visit at our customers' sites. Learn more