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Service Plans

As a leading innovator in the Customer Experience Management field, VPI strives to deliver high quality experience to you 24/7/365 - please review details of our three Service Programs for more information. Our service programs are designed to both maintain and continually enhance your recording system, helping you to fully realize its potential and to benefit from all of its updates.

Gold Service

  • Free technical phone support 24 hours per day, 7 days per week, 365 days per year.
  • Free remote access support 24 hours per day, 7 days per week, 365 days per year.
  • Guaranteed 4-hour emergency response time; 24-hour response to non-emergencies.
  • Free VPI software upgrades.
  • Free replacement parts (voice cards, disk drives, power supplies, fans, etc.).
  • Free on-site labor including all associated costs.
  • Free loaner unit during offsite repairs to existing system.
  • No freight charges.
Standard Service
  • Free technical phone support Monday through Friday from 6:00 AM to 6:00 PM PST.
  • Free remote access support Monday through Friday from 6:00 AM to 6:00 PM PST.
  • Guaranteed 24-hour response time Monday through Friday .
  • Free VPI software upgrades.
  • Free replacement parts (voice cards, disk drives, power supplies, fans, etc.).
  • 35% discount off VPI current standard labor rates for hourly on-site labor, no minimum hour requirement.
  • Freight charges for the return of defective equipment are the Client's responsibility. VPI will pay for all warranty service shipping charges to Client's site.

Software Service
  • Free VPI software upgrades.
  • Free technical phone support Monday through Friday, 6:00 AM to 6:00 PM PST.
  • Free remote access support Monday through Friday, 6:00 AM to 6:00 PM PST.
  • Guaranteed 24-hour response time Monday through Friday.

Service Plan Information provided in .PDF Format

Download the Gold Service Plan Documentation Here!

Download the Standard Service Plan Documentation Here!

Download the Software Service Plan Documentation Here!

If you require technical assistance please contact our support staff.
Tech Support - VPI Software Support

 

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