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Helpful Hints

Before contacting us, here are a few helpful tips that
will make the process more productive:

You can also check our FAQ section to help resolve some issues.

  • Check the basics. Make sure all components are securely connected and turned on.


  • Record any error messages encountered or other symptoms noticed that may lead
    to the source of the problem.

  • Include in your e-mail/call a list of any hardware changes or additions (more memory,
    new disk drives, etc.) added since your original system purchase.

  • Make a note of any hardware or software changes made near the time your problem
    first occurred.

  • Be sure to include the complete version and build number (located in the 'About' box),
    of VPI you are using. If the problem started immediately following a VPI
    upgrade, please provide the version you were upgrading from as well.

  • If calling, make sure that you are at the VPI computer so that our Tech
    Support person can walk you though any required changes.

Tech Support - Email Our Support Team

 
Strategic Integration Partners
Learn more about VPI and Mitel integrated call recording and call quality monitoring solutions. Learn more about VPI and Avaya integrated call recording and call center performance management solutions. Learn more about VPI and Cisco integrated call logging and call center workforce optimization solutions. Learn more about VPI and Aspect integrated call center recording and workforce optimization solutions. Learn more about VPI and Genesys integrated contact center performance optimization solutions. Learn more about VPI and Nortel integrated contact center workforce optimization solutions.
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