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  Digital Voice Recording
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VPI Customers

The following organizations rely on VPI solutions:

American Lung Association
Banner Health System
Berlex Laboratory
British Petroleum
California Highway Patrol
City of Detroit
City of San Diego
ChoicePoint
Columbia Management Group
Diamond.com
Federal Reserve Bank
Frontier Airlines
Fortis Bank
General Motors
Metro North Railroad
Norfolk Southern Railroad
Tempur-Pedic
TV Guide
U.S. Air Force
U.S. Army
U.S. Marines
Wall Street Financial Group

  Digital Voice Recording Trends

Digital Voice Recording technology has become integral to improving quality assurance, regulatory compliance, liability management and performance management. Today’s organizations are starting to understand that in order to be able to develop a good quality assurance program, they need to be able to capture much more information. Full time Digital Voice Recording with 100% records retention (or selective retention based on business rules) provides an accurate representation of activities as well as 100% insurance for compliance and liability management. Storage – the only major obstacle to full time Digital Voice Recording– is no longer an issue. DAT tape and clumsy reel-to-reel devices have long since become a thing of the past, replaced by NAS/SAN devices and DVDs for unlimited online storage capacity.

  Digital Voice Recording Solutions


VPI's Activ! Voice Digital Voice Recording solution is the industry's most advanced offering available today. Easily and reliably capture, evaluate and analyze calls from unlimited number of audio inputs including digital, analog and VoIP telephones, predictive dialers, radios, T1/E1, turrets and more. VPI's non-proprietary, software-based Activ! Voice Digital Voice Recording system is designed for reliability and adaptability, building on open standards technology and utilizing Commercially-Off-The-Shelf hardware for simple maintenance, integrations and expandability.

The Activ! Voice solution is fully scalable from four to an unlimited number of recording channels, and provides seamless integration with most major telephone systems including Avaya, Cisco, Nortel, Aspect, NEC, Siemens, Inter-Tel, Mitel, Alcatel, and many others.

  Digital Voice Recording News

Introducing the First Flexible Digital Voice Recording Solution to Effectively Manage Retention Multimedia Recordings

VPI and NEC Deliver Enhanced Digital Voice Recording

STAT MedEvac Updates Digital Voice Recording System

  Digital Voice Recording Software Resources

     
     
Download Your Copy of a Call Center Reporting White Paper. Top 5 Mistakes to Avoicd in Your Contact Center. Download Your Copy of Voice Print's Speech Analytics White Paper


 
Strategic Integration Partners
Learn more about VPI and Mitel integrated call recording and call quality monitoring solutions. Learn more about VPI and Avaya integrated call recording and call center performance management solutions. Learn more about VPI and Cisco integrated call logging and call center workforce optimization solutions. Learn more about VPI and Aspect integrated call center recording and workforce optimization solutions. Learn more about VPI and Genesys integrated contact center performance optimization solutions. Learn more about VPI and Nortel integrated contact center workforce optimization solutions.
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