VPI's Activ! Performance Suite™ of Interactions Recording and Workforce Optimization (WFO) solutions will substantially enhance your ability to provide first-rate customer service with utmost integrity. These advanced, modular solutions enable you to maintain compliance with strict state and federal statutes while boosting performance and productivity.

Meet Challenges with Call Recording & Workforce Optimization Solutions

• Increase Collections Revenue and Promises To Pay – Optimize every phase of the collections cycle – respond in real time while effectively managing contact strategies by delinquency levels and risk. VPI's Activ! Intelligence performance management system integrates with Activ! Coaching to provide agents with real time information and automated, targeted training. At the same time, call handling time decreases, which increases collection opportunities.

Activ! Intelligence real time performance management dashboards deliver the right information, to the right employees,
at the right time. Click Here to view a larger screen image.

• Satisfy Complex Regulations – Because privacy and collection laws vary from country to country and state to state, VPI's solutions offer the flexibility to support a variety of custom collections strategies. Providing proof of regulatory and contractual compliance is easy with VPI's Activ! Voice and Activ! View interactions recording, Activ! Intelligence performance management and Activ! Insight speech analytics tools.
  
  
• Reduce Attrition and Maximize the Potential of your Collections Agents – Have you done enough to stimulate the performance of your agents? VPI's Activ! Performance Suite™ offers real time performance feedback and targeted, individualized real time electronic training and coaching. Agents can launch the training directly from dashboards docked at their desktop, such as best practice call recordings, skill and knowledge-builders with embedded quizzes, video clips, and Web links. Integrated with Activ! Planner – VPI's workforce management solution – training can be aligned with production schedules to maximize agent utilization rates. Managers can combine training with incentives and rewards to improve job satisfaction and agent retention.
  
  
• Decrease Costs, Improve Your Bottom Line – Struggling to manage bigger workloads under tighter time constraints and, improve quality, while faced with a shrinking budget? How can you do more with less? With VPI's solutions, you will quickly identify areas for improvement. To drive agent, manager, and enterprise efficiency, leverage a true enterprise reporting system – consolidate and analyze information from a variety of VPI systems, as well as from your other information systems and applications.