VPI's award-winning Activ! Performance Suite™ is a tightly integrated, modular suite of contact center workforce optimization solutions for interactions recording, quality management, performance management, agent coaching, and speech analytics . Each solution is robust and powerful, yet flexible and easy to use.

VPI's solutions empower organizations to be proactive – to actively identify, intervene, and optimize rather than wait and react. VPI's solutions enable you to maximize opportunity within every interaction:

		To proactively improve the customer experience.
		To proactively change agent behavior to align with tactical and strategic initiatives.
		To proactively identify and share business intelligence throughout the enterprise to increase profitability, improve customer loyalty and create a sustainable competitive advantage.

- Donna Fluss, Industry Analyst and President