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SAIC and VPI Team to Assist Public Safety Agencies to Update their Legacy
9-1-1 Communications Technologies Utilizing Government Stimulus Funding
Complimentary Webinar to Provide Assistance on How to Request Funds for and Source New Communications Recording and Quality Assurance Systems from GSA Schedule

VPI Wins Prestigious 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
Analytics-Enhanced VPI CAPTURE PRO Call Recording Software Helps Businesses Affordably Ensure Compliance and Optimize Contact Center Quality and Performance

VPI Call Recording and Quality Monitoring Solutions Now Compliant on Three of Avaya’s Latest Communications Platforms at Once
VPI CAPTURE interaction recording and VPI QUALITY agent evaluation applications are compatible with key Avaya inbound and outbound contact center solutions.

VPI and Avaya-Partner CCC Technologies Announce Reseller Partnership to Deliver Affordable, Ground-Breaking Call Recording and Quality Optimization Solutions to Contact Centers
VPI and CCC Technologies today announced a formal reseller partnership to distribute VPI’s award-winning call recording and contact center optimization software.

Introducing VPI EMPOWER 911™ – The Next Generation of Emergency Communications Recording and Quality Management Solutions
VPI builds upon success of proven, award-winning technologies with launch of affordable, multimedia recording and automated quality management software suite that provides advanced capabilities to public safety and government agencies of all sizes.

  
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VPI Empowers Quality Management with Analytics
The company's latest release represents "a major step" forward for its contact center solutions, according to an industry pundit.

9 Cost-Effective Ways to Boost Contact Center Quality and Performance in 2009
As seen in Contact Professional Magazine

Pull Yourself Together
Recording of interactions and PSAP performance processes is more important than ever.

Next-Gen Recording
PSAPs are meeting the challenges of consolidation and compliance with the help of new voice logging solutions.

Five Key Voice Logging Recorder Trends to Watch in 2008
As seen in 9-1-1 Magazine

  
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