VPI QUALITY™ is a powerful Quality Management (QM) solution that equips organizations of all sizes to proactively improve customer experience, loyalty, and value. With VPI QUALITY™, you can maximize the impact and ROI of your call center quality monitoring processes and dramatically improve the effectiveness and efficiency of your agent-customer interactions.

VPI's VPI QUALITY™ Quality Management dashboard is one of the most elegant and user-friendly dashboards on the market. It lets supervisors directly track the status, progress, and outcomes of agent performance evaluations.. - Keith Dawson Senior Analyst Frost & Sullivan

Your Robust, Easy To Use Call Center Quality Monitoring Solution

		Maximize the effectiveness of your QM processes – implement pertinent business rules to facilitate the focused, intelligent selection of interactions for evaluation.	VPI QUALITY ™ Call Center Monitoring Software Click Here to view a larger screen image.
		Ensure the objective and consistent evaluation of interactions and post-call customer surveys using fully customizable forms to monitor customer perspectives on quality.
		Streamline the evaluation process with Web-based access to a unified interface for evaluation and playback of synchronized call and screen recordings.
		Access quality and performance information anytime, anywhere, using a flexible Web-based portal.
		Analyze your QM results and trends using comprehensive reports with data roll-up and drill-down options for expedited, in-depth analysis of causes for quality problems or customer interaction excellence.
		Align your QM program with strategic business goals – implement integrated, real-time performance management, speech analytics, and agent coaching systems.

The optional VPI QUALITY™ agent and supervisor dashboards are highly configurable – display the information that is important to your call center.

Quality Monitoring Resources
	VPI QUALITY™ Quality Monitoring Brochure
	Call Quality Management ROI Guide (Authored by analyst Dick Bucci from The PELORUS Group)

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