Activ! IQ™ is a powerful Quality Management (QM) solution that equips organizations of all sizes to proactively improve customer experience, loyalty, and value. With Activ! IQ™, you can maximize the impact and ROI of your call center quality monitoring processes and dramatically improve the effectiveness and efficiency of your agent-customer interactions.

VPI's Activ! IQ Quality Management dashboard is one of the most elegant and user-friendly dashboards on the market. It lets supervisors directly track the status, progress, and outcomes of agent performance evaluations.. - Keith Dawson Senior Analyst Frost & Sullivan

Your Robust, Easy To Use Call Center Quality Monitoring Solution

		Maximize the effectiveness of your QM processes – implement pertinent business rules to facilitate the focused, intelligent selection of interactions for evaluation.	Aciv! IQ™ Call Center Monitoring Software Click Here to view a larger screen image.
		Ensure the objective and consistent evaluation of interactions and post-call customer surveys using fully customizable forms to monitor customer perspectives on quality.
		Streamline the evaluation process with Web-based access to a unified interface for evaluation and playback of synchronized call and screen recordings.
		Access quality and performance information anytime, anywhere, using a flexible Web-based portal.
		Analyze your QM results and trends using comprehensive reports with data roll-up and drill-down options for expedited, in-depth analysis of causes for quality problems or customer interaction excellence.
		Align your QM program with strategic business goals – implement integrated, real-time performance management, speech analytics, and agent coaching systems.

The optional Activ! IQ agent and supervisor dashboards are highly configurable – display the information that is important to your call center.

Quality Monitoring Resources
	Activ! IQ Quality Monitoring Brochure
	Call Quality Management ROI Guide (Authored by analyst Dick Bucci from The PELORUS Group)

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