VPI and Avaya - Partnering for Your Success

VPI, VPI, Avaya DevConnect technology partner, has been installing tightly integrated systems to Avaya platforms and delivering incredible performance for over 12 years.

Continuously passing extensive testing in Avaya's labs, VPI's interaction recording and workforce optimization solutions are compliance tested and proven reliable with Avaya platforms including:

		Communication Manager and AES 3.1.2 (via TSAPI)
		CT 4.0 and S8700 Media Server IP Connect*
		IP Office*
		Communication Manager and AES/CMAPI 2.2
		Avaya's CTConnect 5.0 and DEFINITY Server 1.2*
		Predictive Dialer System R12
		Communication Manager R12 *

* D-Channel monitoring available!

VPI’s award-winning integrated suite of Avaya call recording and Avaya reporting solutions empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. The VPI and Avaya partnership enables organizations are equipped to actively identify and maximize opportunities and minimize risk. 

VPI's robust data collection process provides a vitally important consolidated view into both inbound and outbound performance for those Avaya customers running both Avaya CMS and Avaya Proactive Contact. Activ! Intelligence delivers real-time and historical reports and scorecards as well as dashboards. This unprecedented access to cross-system performance data has an enormous impact on improving contact center performance.

VPI products are available from hundreds of Avaya resellers around the world to provide a solution for interaction recording and consolidated real-time reporting as a complement to Avaya's product offerings or as a stand-alone solution.

Avaya and VPI VoIP Call Recording and Quality Monitoring

Mutual Avaya Customers

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