VPI and Aspect- Partnering for Your Success
As a dedicated Aspect Technology Alliance Program
Partner, VPI coordinates its product strategy
and architecture with Aspect, to help organizations
execute on their unified communications strategies.
The resulting certified Aspect call recording
technologies deliver high reliability, performance,
flexibility, and scalability that today's contact
centers require. By delivering the needed capabilities
in a scalable, software-based platform, the joint
unified communications management solution eliminates
the complexity and cost associated with traditional
contact centers.
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 VPI's new suite, Activ! Performance Suite 4.0 , is a well architected, designed, and easy to use solutionthat can help managers optimize the performance of their contact centers.  |
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- Donna Fluss, Industry Analyst and President |
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Aspect
Call Recording and Monitoring |
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Known for its secure, flexible and feature-rich
IP recording, VPI delivers a certified method
of connecting its robust Activ! Voice call recording
system to Aspect Contact Center Unified Communications
Platform, via the interaction with Aspect CMI
Server. In this fashion, Activ! Voice records
the SIP-based VoIP communications, whether it
involves a soft phone on the representative's
computer or a hard phone on the representative's
desk. You can feel confident recording the SIP
2.0 telephone that best fits the function of the
user and the size of your budget.
Solution Advantages
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Efficiency in Hybrid & Transitional Telephony Environments |
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Open, Standardized File Formats |
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Advanced Data Management |
SPAN / RSPAN Methodology for Capture of RTP Traffic
VPI's recording methodology leverages
SPAN ports or taps on network switches that monitor
network traffic and/or sniff the network, then
send the data to a destination port. Activ! Voice
Aspect call recording software uses Span (or Local
SPAN) when both the source ports (or source LVANs)
and destination ports are on the same switch or
switch stack. RSPAN ports can also be configured
and utilized if needed - RSPAN supports source
ports (or source LVANs) and destination ports
on different switches or different switch stacks.
CMI Server Signaling – Recording Start/Stop Event
Precise definition and reception of events
that direct the recording system to start or stop
recording are vital for creation of recordings
that contain the entire agent conversation from
beginning to end. VPI's Activ! Voice Aspect recording
system accepts these events from Aspect's CMI
server, in addition to identification of the agent
who makes or takes a call and collection of CTI
based metadata. This metadata is stored in the
recording system's database and associated with
specific recordings, to facilitate precision search,
playback, reporting and more.
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Performance Management Dashboards and Reporting |
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Automatically collect data
from your Aspect dialer and several telephony sources
and business systems in your contact center environment
and present consolidated, real-time and historical
performance information to agents and managers.
Individual and group telephony metrics, key performance
indicators (KPIs), quality scores, scheduling information,
service level indicators, messages, links to training,
and FAQs can be distributed to contact center personnel
using desktop dashboards, web-based consolidated
reporting, and TV monitors.
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