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Call Recording and Call Center Analytics Software from VPI - Leading Developer of Call Recording Software.

VPI - The Leader in Call Recording, Quality Management and Performance Optimization Solutions

Become a VPI Call Recording Reseller   Complimentary Registration to the 2009 Call Center Optimization Forum   View a Live VPI Call Recording & Voice Logger Demo!   Free VPI Call Logging & Voice Logging Recorder White Papers.   Get an Affordable Price Quote on VPI Call Recording and Call Center Performance Analytics Solutions
         
Press Releases VPI In The News Analyst Recognition Customer Successes Strategic Partnerships
VPI Call Recording Wins Prestigious 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine June 24, 2009
VPI Wins 2009 IP Contact Center Technology Pioneer Award
>>

April 1, 2009
Introducing VPI EMPOWER 911™ – Next-Gen Emergency Call Recording and Quality Assurance Solutions >>

March 17, 2009
Introducing VPI EMPOWER™ – Ground-Breaking Suite of Contact Center Optimization Solutions >>

 
VPI Empowers Quality Management with Analytics VPI Empowers Quality Management with Call Center Analytics.>>

VPI Featured in Business Management Magazine. The Potential of Contact Center Performance Management >>

VPI Named Leader in Product, Implementation, Service, Training and Professional Services in DMG Consulting Vendor Satisfaction Survey
VPI Named Leader in Product, Implementation, Service, Training and Professional Services in DMG Consulting Satisfaction Survey >>

 

Gartner's perspective on VPI call recording and call center performance analytics solutions.
VPI Receives "Positive" Rating in Gartner's Contact Center Quality Management Report >>

Frost & Sullivan perspective on VPI call recording and call center performance analytics solutions. Company Awarded Prestigious
Frost & Sullivan Customer Value Enhancement Award. >>

VPI Awarded Prestigious Frost & Sullivan Customer Value Enhancement Award for Outstanding Call Recording and Contact Center Performance Analytics Solutions and Service.

 

1-800-Flowers.com Call Center Workforce Optimization Case Study
1-800-Flowers.com significantly decreases operational costs and increases utilization rates of over 2,000 agents across 9 sites with call center analytics. >>

Bank of America Experiences Rapid Results with VPI Call Recording System
Bank of America experiences return on investment with 6 months, achieving an increase in agent up time of over 40% with call recording solution. >>

 

Avaya Call Recording and Avaya Reporting Software     Learn More >>

Cisco Call Recording and Cisco Reporting Software            Learn More >> 

Mitel Call Recording and Mitel Reporting Software  Learn More >>


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About VPI

VPI (Voice Print International) is a leading innovator and provider of integrated call recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through our award-winning suite of solutions, we empower organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. Our call recording and call center analytics solutions are designed with reliability, adaptability, and expandability in mind to accommodate changing technologies, customer needs and legislation. For more than a decade, we have been providing proven technology and superior service to more than 1,000 customers in over 35 countries.

Why should your organization rely on us? Click here to learn more about the VPI Value Advantage.

 
   The Authority on:
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   Call Center Optimization | Call Center Reporting | Call Center Training | Call Center Dashboards | Call Center eLearning | Call Quality Monitoring | Call Logging | VoIP Call Recording
   Speech Analytics | Call Center Performance Management | Agent Evaluation
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   The information provided is believed to be accurate, but is presented without express or implied warranty and is subject to change without notice.